ag77 Privacy Policy

1 Introduction

ag77 ("ag77," "we," "us," "our") operates the online gaming platform accessible at ag77.onl (the "Platform"). ag77 is committed to respecting and protecting the privacy of all individuals who use or interact with the Platform ("Players," "Users," "you").

This Privacy Policy ("Policy") describes the types of personal information ag77 collects from and about you, the purposes for which ag77 uses that information, the circumstances in which ag77 may share it, and the rights available to you in relation to your personal data.

By registering an account on the ag77 Platform or otherwise providing your personal information to ag77, you acknowledge that you have read and understood this Policy and consent to the collection, use, and disclosure of your personal information as described herein. This Policy forms part of the ag77 Terms and Conditions, which can be found at Terms & Conditions.

If you have any questions about this Policy or about how ag77 handles your personal information, please refer to Section 13 (Contact Us) of this Policy.

2 Data Controller

For the purposes of the Republic Act No. 10173 (Data Privacy Act of 2012) and other applicable Philippine data protection legislation, ag77 is the personal information controller responsible for the personal data collected through the Platform.

ag77's designated Data Protection Officer (DPO) is responsible for overseeing compliance with this Policy and applicable data protection legislation. Players who wish to exercise their data subject rights or raise concerns about ag77's data practices may contact the DPO at [email protected] (plain text — not a clickable link).

3 Personal Data We Collect

ag77 collects personal data through the following channels: account registration, account use, identity verification (KYC), payment processing, customer support interactions, and automated technical means.

ag77 does not collect special categories of sensitive personal data (such as health data, political opinions, or biometric data) unless specifically required by applicable law or regulatory directive and separately consented to by the player.

4 How ag77 Uses Your Personal Data

ag77 processes your personal data only for specified, explicit, and legitimate purposes. The primary purposes for which ag77 uses personal data are:

• Account Registration and Management: To create and maintain your ag77 player account, verify your identity, authenticate your login, and manage your account settings and preferences.
• Age Verification (21+): To verify that all registered players are at least 21 years of age, as required by applicable Philippine gaming regulations. ag77 is legally required to enforce this age restriction and cannot operate accounts where age verification has not been satisfactorily completed.
• Payment Processing: To process your deposits and withdrawals via GCash, Maya, and other supported payment methods, and to maintain an accurate record of your financial transactions with ag77.
• Regulatory and Legal Compliance: To comply with applicable Philippine laws including the Anti-Money Laundering Act (AMLA), Republic Act No. 9160 as amended, PAGCOR regulations, and the Data Privacy Act of 2012. This includes transaction monitoring, suspicious activity reporting, and record-keeping obligations.
• Responsible Gaming: To monitor gaming patterns and identify players who may be exhibiting signs of problem gambling, in order to apply appropriate responsible gaming interventions such as deposit limit enforcement, session time alerts, and self-exclusion.
• Customer Support: To provide assistance through live chat and email, investigate and resolve complaints, and maintain records of your interactions with ag77's support team.
• Platform Security: To detect, investigate, and prevent fraud, account compromise, money laundering, and other illegal or prohibited activities on the Platform.
• Promotions and Marketing: Where you have consented to receive marketing communications, to send you information about ag77 promotions, bonuses, and new features relevant to your interests. You may withdraw marketing consent at any time through your account settings.
• Platform Improvement: To analyze aggregated, anonymized usage data to understand how players use the Platform and to improve game selection, user experience, and Platform performance.

5 Sharing Your Personal Data

ag77 does not sell, rent, or otherwise transfer your personal information to unaffiliated third parties for their own commercial purposes. ag77 may share your personal data with the following categories of recipients only where necessary and lawful:

5.1 Regulatory and Law Enforcement Authorities

ag77 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), and other competent Philippine government authorities where required by law, court order, or regulatory directive. Such disclosures are mandatory and ag77 cannot decline them when legally required.

5.2 Payment Service Providers

ag77 shares financial transaction data with payment processors and e-wallet providers (including GCash, Maya, and banking partners) to the extent necessary to process your deposits and withdrawals. These providers process your data under their own privacy policies and are independently subject to applicable Philippine financial regulations.

5.3 Identity Verification and KYC Providers

ag77 uses third-party KYC and identity verification service providers to assist with the verification of player identities and compliance with AML obligations. These providers are contractually bound to process personal data only for the specified verification purpose and in accordance with applicable data protection laws.

5.4 Game and Technology Providers

ag77's Platform is powered by third-party game providers and technology vendors. These providers may process limited technical and gaming data as part of delivering their services to ag77. All such providers are bound by confidentiality and data protection obligations consistent with this Policy.

5.5 Legal Advisors and Auditors

ag77 may share personal data with its legal advisors, compliance consultants, and auditors on a need-to-know basis in connection with legal proceedings, regulatory audits, or the assessment of ag77's legal obligations.

6 Cookies & Tracking Technologies

ag77 uses cookies and similar tracking technologies on the Platform to enable core functionality, analyze usage patterns, and deliver a personalized experience. The categories of cookies used by ag77 are as follows:

• Essential Cookies: Required for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. Essential cookies cannot be disabled without impairing your use of the Platform.
• Functional Cookies: Used to remember your preferences, language settings, and previously played games to provide a more convenient experience on return visits.
• Analytics Cookies: Used to collect aggregated information about how players use the Platform, which pages are most visited, and where technical errors occur. ag77 uses this data to improve Platform performance and user experience. Analytics data is anonymized and not linked to individual player accounts.
• Security Cookies: Used to detect and prevent fraudulent account access, multiple account creation, and other prohibited conduct by linking technical identifiers across sessions.

You may manage cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect Platform functionality. ag77 does not use third-party advertising cookies or sell cookie data to advertising networks.

7 Data Security

ag77 implements appropriate technical and organizational security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Key security measures employed by ag77 include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ag77's servers;
• Encryption of stored sensitive data, including passwords (hashed using industry-standard one-way cryptographic functions) and payment credentials;
• Access controls limiting employee access to personal data on a strict need-to-know basis;
• Two-factor authentication and privileged access management for ag77 staff accessing backend systems;
• Regular security assessments, penetration testing, and vulnerability scans of the Platform infrastructure;
• Incident response procedures for detecting, containing, and reporting data security incidents to relevant authorities within timeframes prescribed by applicable law.

Notwithstanding ag77's security measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your own device and login credentials. In the event of a suspected security breach affecting your ag77 account, please contact ag77 support immediately via live chat.

8 Data Retention

ag77 retains personal data for no longer than is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your ag77 account plus a minimum of five (5) years following account closure, as required by AMLA and PAGCOR record-keeping obligations.
• Financial Transaction Data: Retained for a minimum of five (5) years from the date of each transaction, as required by AMLA and BIR regulations.
• KYC Verification Documents: Retained for a minimum of five (5) years following the end of the business relationship, or such longer period as may be required by applicable law.
• Gaming History: Retained for the duration of your account plus two (2) years following account closure, unless a longer retention period is required for dispute resolution or regulatory purposes.
• Customer Support Records: Retained for two (2) years from the date of the last interaction, unless required longer for dispute resolution.
• Marketing Preferences: Retained until you withdraw consent or for two (2) years from the last recorded interaction with a marketing communication, whichever is earlier.

Upon expiry of the applicable retention period, ag77 will securely destroy or anonymize personal data in accordance with its data disposal procedures.

9 Your Data Subject Rights

Under the Data Privacy Act of 2012 and other applicable Philippine data protection legislation, you have the following rights with respect to your personal data held by ag77:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed — this Policy fulfills that obligation.
• Right to Access: The right to request a copy of the personal data ag77 holds about you, together with information about how it is processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data held by ag77.
• Right to Erasure / Right to be Forgotten: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ag77's legal and regulatory retention obligations.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, machine-readable format for transfer to another service provider, where technically feasible.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes. You may withdraw marketing consent at any time through your account settings without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe ag77 has processed your personal data in breach of applicable data protection laws.

To exercise any of the above rights, please submit a written request to ag77's Data Protection Officer at [email protected] (plain text — not a clickable link). ag77 will respond to verified requests within thirty (30) calendar days. ag77 may require additional identity verification before processing a data subject rights request to ensure that personal data is not disclosed to unauthorized parties.

10 Minors & Age Restriction

The ag77 Platform is strictly for persons aged twenty-one (21) years and above. ag77 does not knowingly collect personal data from persons under the age of 21. Age verification is conducted at the point of registration and ag77 reserves the right to request documentary proof of age from any player at any time.

If ag77 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, ag77 will take immediate steps to delete such data and close the relevant account. If you believe that a minor has registered on the ag77 Platform, please notify ag77 immediately by contacting customer support via live chat or at [email protected].

11 Third-Party Links

The ag77 Platform may contain links to third-party websites, game providers, or payment processor portals. This Privacy Policy applies solely to the ag77 Platform. ag77 is not responsible for the privacy practices of any third-party websites or services. Players are encouraged to review the privacy policies of any third-party service they interact with in connection with their ag77 account, including payment providers such as GCash and Maya.

12 Changes to This Privacy Policy

ag77 may update this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, or ag77's data processing practices. When material changes are made, ag77 will notify registered players via the email address or mobile number on file, or by posting a prominent notice on the Platform, prior to the change taking effect.

Your continued use of the Platform following notification of a revised Privacy Policy constitutes your acceptance of the updated terms. The "Last Updated" date at the top of this page indicates when the current version of this Policy was published. ag77 recommends that players review this Policy periodically to stay informed of how their personal data is being handled.

13 Contact ag77 – Data Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or ag77's handling of your personal data, please contact ag77's Data Protection Officer through the following channels:

• Live Chat: Available 24/7 on the ag77 Platform — the fastest channel for privacy-related inquiries.
• Email: [email protected] — please include "Privacy Request" or "Data Subject Rights" in your subject line for faster routing to the DPO team.

ag77 will acknowledge receipt of data subject rights requests within three (3) business days and will endeavor to fully respond within thirty (30) calendar days. Complex requests involving large volumes of data or requiring regulatory consultation may take longer; ag77 will inform you of any extension and its reason within the initial 30-day period.

If you are dissatisfied with ag77's response to a privacy concern, you have the right to escalate the matter to the National Privacy Commission of the Philippines.

This Privacy Policy was last reviewed and updated in June 2026. ag77 reserves all rights not expressly granted herein.